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Bengaluru, India · Open to APM / PM roles

About

Somewhere between a people-person and a product nerd — that's where I fit best.

At GoHighLevel I ran 150+ B2B accounts worth roughly $1M in ARR. That job put me on the phone with the people using our whitelabel mobile app product every single day, which meant I heard every point of friction before anyone else did. I stopped treating those calls as support tickets and started treating them as research.

The work in here is what came out of that: features I argued for and got shipped, a redesign I pushed after tracing a pattern nobody had counted, and a churn signal I built because our automation was quietly missing paying customers.

Based in
Bengaluru, India
Languages
English — Advanced · Hindi — Proficient
Outside work
Bike rides, anime, music, movies

Experience

GoHighLevel

Account Specialist (Dev–Prod)

· Remote

  • Owned the end-to-end lifecycle of 150+ global B2B accounts contributing roughly $1M in ARR.
  • Synthesized onboarding-call feedback into UX gaps in the whitelabel app customizer, and made the case for a live preview — feature adoption rose 32% and escalations dropped.
  • Traced 40% of app delivery delays to one confusing control, documented iOS/Android best practices, and collaborated on the redesign. Resolution time fell from 7 days to 2.
  • Built a Stripe-integrated dashboard tracking accounts stuck on old app versions after finding our ClickUp automation was silently skipping paid clients.
  • Designed a bi-weekly proactive check-in program for whitelabel clients that cut inbound tickets sharply, was adopted team-wide, and earned Group Product Manager recognition.
  • Automated the onboarding chain (Stripe → Sheets → Email → Zoom), reducing onboarding time by 30%.
  • Deployed apps to the App Store and Play Store using Firebase, GCP, and JSON service keys; configured APNS, Twilio certificates, and iOS APIs.
  • Ran agile standups with engineering to feed user evidence into UI/UX decisions.

SearaHealth

Customer Support Representative

· Bengaluru

  • Pilot team member who established the customer support function from the ground up.
  • Resolved 1000+ tickets in Salesforce while maintaining high satisfaction rates.
  • Built a self-service knowledge base that reduced inbound queries and improved response times.
  • Worked alongside the clinical team to coordinate patient care.

FTD Automation

Technical Sales Engineer

· Bengaluru

  • Delivered product demos and technical training across software and hardware solutions.
  • Handled client issues through Zendesk.
  • Assisted in PCB testing and product simulations.
  • Ran meetings between stakeholders and high-value enterprise clients.

[24]7.ai

Digital Interaction Advisor

· Bengaluru

  • Supported Sears customers over call and chat across billing, refunds, and order issues.

Skills

Product

  • User research
  • PRD writing
  • Feature prioritization
  • Product roadmap
  • Churn analysis
  • Customer segmentation
  • KPI tracking
  • CSAT / NPS

Technical

  • API & JSON debugging
  • OAuth2
  • System mapping
  • Mobile app deployment
  • SQL
  • AI workflow automation
  • HTML / CSS

Tools

  • Jira
  • ClickUp
  • Zendesk
  • Salesforce
  • Postman
  • Firebase
  • GCP
  • Stripe
  • n8n
  • Zapier
  • App Store Connect
  • Play Console

Education

B.E., Electrical and Electronics Engineering

New Horizon College of Engineering (VTU)

· 7.6 CGPA

Certifications

  • Product Management FellowshipNextLeap · In progress
  • Agile Scrum MasterSimplilearn
  • Agile Scrum FoundationSimplilearn
See the workDownload résumé